Last updated: September 13, 2026

At Raintree and Company, we want you to love what you ordered. If something isn't right, here's how returns and refunds work.

Refund Policy

At Raintree and Company, we want you to love what you ordered. If something isn't right, here's how returns and refunds work.

Return Window

We accept returns within 30 days of the delivery date. To be eligible, please contact us at CustomerService@raintreeandcompany.com with your order number before sending anything back.

Eligibility

Because our products are consumable personal-care and cleaning items, we're only able to accept returns of unopened, unused products in their original condition, for hygiene and safety reasons. This does not affect your rights if an item arrives damaged, defective, or incorrect — see below.

Return Shipping

For standard returns (change of mind, no longer wanted), the customer is responsible for return shipping costs. If your item arrived damaged, defective, or you received the wrong product, we cover return shipping and make it right at no cost to you.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges from the original order are non-refundable unless the return is due to our error. 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at CustomerService@raintreeandcompany.com with a photo of the issue, and we'll send a replacement or issue a full refund, including return shipping.

Contact Us

Questions about a return or refund? Reach us at CustomerService@raintreeandcompany.com or by mail at Raintree and Company, 11124 Kingston Pike Suite 119-124, Knoxville, TN 37934.