Shipping policy

Shipping Policy

Here's what to expect once you place an order with Raintree and Company.

Where We Ship

We currently ship within the United States only.

Processing Time

Orders are processed within 1–3 business days before shipping (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking information once your order ships.

Shipping Times

Once your order ships, estimated delivery times are:

● Standard Shipping: 3–7 business days

● Express Shipping: 1–3 business days

These are estimates, not guarantees — delivery times may vary due to carrier delays, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery method.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address, we'll reach out to confirm your shipping details. A reshipping fee may apply to cover the cost of sending your order again.